Customer changed mind and returned this (hence cheaper than normal). On return we tested it and it works as it should.
 
Stay connected with the TTfone TT890 4G Senior Mobile Phone. Designed with ease-of-use in mind, this mobile phone is ideal for seniors and comes with valuable features that enhance usability and safety.

Key Features:
Easy-to-Use Design: Large buttons, clear display, and simple navigation make this phone perfect for seniors.
Emergency Button: Equipped with an SOS button for quick access to emergency services or contacts, providing peace of mind for users and their families.
4G Connectivity: Stay connected with faster internet speeds and clear call quality.
Bluetooth Compatibility: Connect to other devices such as headsets and hearing aids with ease.
Mains Charger Included: Keep your phone charged and ready with the included mains charger.
EE Pay As You Go SIM: Comes with an EE Pay As You Go SIM card, offering flexibility and control over spending.
Unlocked for Convenience: Compatible with all GSM networks, allowing you to choose the carrier that suits you best.

Benefits:
Senior-Friendly: The TTfone TT890 features a user-friendly interface, making it easy for seniors to make calls, send messages, and access important information.
Safety First: With the emergency button, users can quickly call for help in any situation, ensuring their safety at all times.
Flexible Usage: The included EE SIM card provides immediate connectivity, and the unlocked design means you can switch carriers as needed.
Enhanced Connectivity: Bluetooth capability allows for seamless connection to other devices, enhancing the user experience.
Ready to Use: With the included mains charger, you can keep your phone powered up and ready to go at all times.